RETURN POLICY
MONEY-BACK GUARANTEE. In the event that Purchaser is not satisfied with the Sharrow Propeller™ for any reason during the thirty (30) days period after shipment (the “Return Period”), Purchaser may exchange the returned product for a different pitch or receive a full refund. All returns require prior authorization Return Materials Authorization Number (RMA#). All returns must be in original packaging, in new condition, and include a copy of the invoice. We reserve the right to deny any return, or purchase through our website, due to reasons of fraud, malice, trickery, or misfit to vessel motor configuration. Original shipping costs are non-refundable.
RETURN OF PRODUCTS AFTER THE RETURN PERIOD. In addition to Purchaser’s right to return products set forth in Section 4 above, Purchaser shall be entitled to return products after the 30 days return period if such products are defective.
COMPLETE ONLINE RETURN REQUEST Sharrow Marine LLC will not accept any returned goods without prior approval. All unapproved returns will be denied and returned to the sender. All returns must be made within 30 days of receiving the propeller or other ordered items.
Returns are subject to inspection by Sharrow Marine’s staff. Any damages or imperfections in a returned item resulting from customer use will be returned to the customer. All item inspections are done so at the complete discretion of the Sharrow Marine staff. Warranty returns/exchanges should be filed immediately after noticing damage or imperfection to assure manufacturer assistance and replacement.
RECEIVE RETURN AUTHORIZATION Please allow 24-36 business hours for your return information to be reviewed. Return requests may be denied if filed after 30 days of receiving the ordered items, or if the item is deemed non-returnable by the Sharrow Marine staff.
Upon receiving email notification for approval of a return request please print the email’s attached PDF file and include the return authorization paper in the box being used to return the item.
PACKAGE AND SHIP BACK Once you have received your return authorization, pack the items securely. Please be sure any old shipping labels and barcodes have been removed from the box you use. Please be sure to send your return using an insured and trackable shipping company. While we recommend and encourage you to use the provider that made the original delivery (UPS, USPS), you may use any shipping company that’s most convenient for you.
Don’t forget to include the email attached PDF return authorization form for a quick convenient refund/replacement processing.
Sharrow Marine LLC
24400 Jefferson Ave
St Clair Shores, MI 48080
(313) 251-4220
© 2023 Sharrow Marine LLC. All Rights Reserved.